Returns

If you change your mind wish to cancel your order upon placing, please write to us with your order number on sales@scooterstore.com. If the order has not dispatched we can cancel and issue a refund.


If the order has been received by you and you are not happy with it, you can request for a refund. On condition, that the product should be unused as not ridden, with all parts, manuals and accessories included in the original box and packaging and returned as received. Upon ensuring by our team that the products are in the condition as it was, we will only then issue a refund.

Refunds will be processed within two weeks upon receiving product, using the same method of payment used for the original purchase. We may deduct reasonable amounts from the purchase price minus value diminishment deductions should your product be returned not in an unused condition, price will also be deducted if the parts sent with the product are missing.
Credit & debit card refunds would be refunded to the card used to make the purchase, it might take up to a week for it to reflect onto your account depending on your banking partner.


We don’t offer exchanges, however if you have placed order for a product and wish to buy another one, email to us with the order number and the new model number you wish to buy and we can make changes in the order if it has not been shipped out.


Additionally, when you make a purchase or attempt to make a purchase through the Site, information collected from you is, your name, billing address, shipping address, payment information which includes payment details and contact information. We refer to this information as “Order Information”.